Overseas-Transfer – Bank Mandiri Dili

Foreign Exchange Transfer to Bank Mandiri Indonesia

1. What is the Foreign Exchange Transfer to Indonesia feature through Livin’ by Mandiri Timor-Leste?

The Foreign Exchange Transfer to Indonesia feature is a feature that allows customers to send foreign exchange directly through Livin’ by Mandiri Timor-Leste. With this feature, cross-boarder transactions from Timor-Leste to Indonesia (outgoing) become faster and can done independently.

2. Who can use the Foreign Exchange Transfer to Indonesia Feature?

3. Is there a third partner in the forex transaction process to Indonesia? Which banks can be the destination of Forex Transfer to Indonesia?

4. What currencies can be used as source accounts?

5. What are the destination currencies that can be used for transaction for the Forex Transfer Bank Mandiri Indonesia feature in Livin’ by Mandiri Timor-Leste?
Currently, Livin’ by Mandiri Timor-Leste customers can make foreign exchange transfers using the Foreign Exchange Transfer to Bank Mandiri Indonesia feature to 2 currencies USD and IDR.

A. What are the benefits of the foreign exchange transfer feature for customers?

Here are the benefits that will be obtained by customers:
1. Facilitate foreign exchange transactions to Bank Mandiri Indonesia through mobile applications without having to go a branch office.
2. Offering competitive rates for foreign exchange transfers to Bank Mandiri Indonesia.
3. A new way to transact foreign exchange to Bank Mandiri Indonesia.
4. Can perform near-realtime foreign exchange transfer transactions to Bank Mandiri Indonesia.
5. What are the risks of using forex transfer to Bank Mandiri Indonesia?
B. The following are the risks of the forex transfer feature:
1. There is a risk of errors in the exchange rate used for forex transfer transactions.
2. There is a risk of delayed transactions reaching the recipient at Bank Mandiri Indonesia.
C. How long is the estimated time for the transfer to be received by the recipient?

The estimated time for the transfer amount to be received by the recipient at Bank Mandiri Indonesia is a few minutes to a few hours after the transaction time and customers can view the transaction tracking through the inbox at Livin’ by Mandiri Timor-Leste.

6. Is there any difference between sending foreign exchange through the Bank Mandiri Dili branch office, Timor-Leste and the Foreign Exchange Transfer to Bank Mandiri Indonesia transaction feature found on Livin’ by Mandiri Timor-Leste?

The Foreign Exchange Transfer to Bank Mandiri Indonesia feature through Livin’ by Mandiri Timor-Leste is entirely done by the system when forwarding transactions, so it is different from branches where there are still manual checks. Some of the differences between branches and Forex Transfer to Bank Mandiri Indonesia through Livin’ by Mandiri Timor-Leste include:

No	Difference	Branch	Livin’ by Mandiri Timor-Leste
1	Amount received by the beneficiary	The beneficiary can receive the amount (full amount or deducted fee) according to the fee scheme chosen by the sender.	In accordance with the transfer amount (full amount guarantee)
2	Estimated time of receipt	1-3 business days.	Several hours to same-day
3	The validity period of the exchange rate used	As agreed with the branch.	The rate is valid for 5 minutes starting when the customer enters the transfer amount until entering the Livin’ Pin
4	Transaction time	According to branch operating hours.	Can be done anytime, anywhere, during operating hours.
5	Transaction Fee	BEN: all fees are charged to the recipient. OUR: all fees are charged to the sender	OUR: all fees are charged to the sender.
6	Shipments above USD 100,000	Can be done with supporting documents.	Not possible.
7	Destination Bank	Covers almost all domestic banks in Indonesia.	Bank Mandiri Indonesia.
8	Amendment Service	Available	Not available

7. Can customers send foreign exchange to Bank Mandiri accounts or other banks in Indonesia?

8. How to use the Foreign Exchange Transfer to Bank Mandiri Indonesia feature in Livin’ by Mandiri Timor-Leste?
Customers can follow the steps below:
1. Selects ‘Overseas Transfer’ menu:
2. Select ‘Transfer to Mandiri Indonesia’:
3. Enter the account number of the transfer destination
4. Confirm the transfer destination account details
5. On the gather screen page, enter the amount to be sent to the recipient:
6. Customer can view information on exchange rates, conversion rates, total fees, total transactions and select the source of funds account. There is an explanation of the exchange rate and transaction fees used. This explanation display will include the definition of the exchange rates, conversion fee, commission fee, transaction fee, and the validity period of the conversion details. Make sure the balance is sufficient.
7. Next, enter the recipient and transfer destination data. There is an “i” button that contains explanatory information on the recipient data filling page.
8. Confirmation page to reconfirm the purpose of the transaction
9. Enter Livin’ PIN. The transaction will be processed and customers can view the transaction status on the Inbox page.

9. What fees are charged to customers when using the Forex Transfer to Indonesia feature?

10. Is there a transaction limit provision on the Foreign Currency Transfer Feature?

11. What needs to be prepared to make a foreign exchange transfer to Bank Mandiri Indonesia?
The following data is required by customers to make foreign exchange transfers to Bank Mandiri Indonesia:
1. Destination account number which is an account number at Bank Mandiri Indonesia. Make sure the destination account number matches the currency attached to the account number.
2. Type of destination account.
3. Full name of the recipient.
4. Email of the recipient.
5. Full address of the recipient.

12. Why is the source of funds account not showing up?
If the customer experience problems with the source of funds account not appearing, make sure first:
1. The source account is in active status or new created today.
2. If the account is not active or new created today, the customer cannot use the account to conduct foreign exchange transactions. The account will not appear on the source account option in Forex transactions.

13. Why does the ‘Save to List’ button not appear after the transaction?
If customers experience problems with the ‘Save to List’ button not appearing, this is because:
1. The recipient data will be automatically saved (autosaved) into the ‘Saved List’ after the Forex Transfer to Bank Mandiri Indonesia is successful.
2. The data entered by the customer in relation to the recipient details will be saved and will auto prefill if the customer performs the transaction again by selecting form the ‘Saved List’
3. If the customer makes a forex transfer with the same name, but the destination account is different, then the ‘Saved List’ will show two different accounts for the same name.

14. Can transactions still be made when the PIN is blocked?

15. Is it possible to know the transaction status of Forex Transfer to Bank Mandiri Indonesia?

16. Why is there an ‘Unsuccessful Transfer’ status while there is also a ‘Transfer Request Sent’ and ‘Transfer Processed Successfully’ status?

The ‘Transfer request sent’ status will appear when appear when Bank Mandiri Dili, Timor-Leste successfully forwards the transfer instruction to Bank Mandiri Indonesia. The ‘Transfer Successfully Processed’ status will appear when Bank Mandiri Indonesia has successfully forwarded the transfer instruction to the Recipient’s Account. The ‘Unsuccessful Transfer’ status will appear if there is a mismatch in the recipient’s information details or the recipient’s account is inactive. To reduce the possibility of ‘Unsuccessful Transfer’, customers need to make sure the information and details according to the recipient are correct and the recipient’s account is active.

17. What should I do if I can’t find the status of my FX Transfer transaction to Bank Mandiri Indonesia?

*Same Currency* Transfer (USD to USD)
All amount	USD 5
*Transfer Different Currency* (USD to IDR)**
All amount	USD 1