Frequently Asked Questions (FAQs)
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Customers can perform transfers with funds and destination accounts in USD to other Bank Mandiri Dili, Timor-Leste accounts (Inhouse) and for interbank transfers within the country using Clearing and RTGS methods. For transfers to other Bank Mandiri Dili, Timor-Leste accounts, customers can schedule or set up recurring transfers directly through Livin’ by Mandiri Timor-Leste.
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The administration fees for each interbank transfer method are as follows:
- Clearing: 2 USD
- RTGS: 40 USD
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- Inhouse (Own CIF): USD 1 – USD 10.000
- Inhouse (Other CIF): USD 1 – USD 3.000
- Clearing: USD 1 – USD 3.000
- RTGS: USD 1 – USD 3.000
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The following are the benefits obtained by customers:
- Inhouse:
- Facilitates transactions between accounts directly and securely via the application.
- Provides a new way to conduct transfer transactions between accounts other than through branch offices or other channels.
- Available 24 hours a day, seven days a week to meet all customers’ transfer needs between accounts.
- Transactions occur in real-time.
- Clearing or RTGS:
- Facilitates domestic interbank transactions through the application without needing to go to a branch.
- Transaction processing is available on business days, ensuring transactions are processed on the same day.
- Inhouse:
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- Inhouse:
- Risk of insufficient balance during transactions.
- Risk of inputting the wrong account number by the customer, leading to transfer errors
- Clearing or RTGS:
- Risk of input errors from the customer (IBAN/Name), which may cause the transaction to be rejected by the Central Bank.
- Inhouse:
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The operational hours for domestic transfers are:
- Inhouse: Available real-time 24/7.
- Clearing or RTGS: Available from 08:00 – 14:30 OTL on business days.
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Customers need to prepare the following information for interbank transfers:
- The IBAN of the destination account. Ensure the IBAN is valid and in the name of the recipient.
- Type of destination account.
- Full name of the recipient.
- Nationality of the recipient.
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If customers want to save the destination account number in their transfer list, they need to select the “Save to transfer list” option on the transfer confirmation page. If not saved, customers can find the last 5 transactions in the search column of the transfer menu.
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The debit will only be made if there is sufficient balance in the source account. If there is insufficient balance on the debit date, the scheduled transfer will fail.