Digital Transaction Security
Digital transactions using e-banking over the internet are not uncommon anymore. However, along with the rise of banking crimes, many are still reluctant to make digital transactions and think that digital transactions are more prone to piracy or fraud.
Transactions with Bank Mandiri are safe and secure
Bank Mandiri is committed to maintaining the confidentiality of all digital transactions of its customers, including by taking protective measures using encryption technology. Every transaction has risks, including digital transactions. However, most risks can be mitigated with a proper understanding of how to make digital transactions safer. The principles emphasized are very simple and easy to remember: BE CAREFUL, CONSCIOUS, and CONFIRM.
Be careful!
- Do not give your debit card data such as PIN, card validity period, 3 CVV numbers on the back of the card, User ID, password, and OTP to unauthorized parties.
- Use PIN to authorize your transactions
- Change your PIN and password regularly, especially if you have never changed your password. For a strong password, use a combination of capital letters, lowercase symbols, and numbers. DO NOT use default passwords, date of birth, cell phone number, or other personal information.
- Avoid clicking suspicious links from websites, emails, or messages from people you don’t know. Always check the identity of the message sender to make sure it’s legitimate from your official ecommerce account.
Keep your debit card and the information on it in a safe place.
Be thorough!
- Sign the back of the card you just received.
- Monitor your transaction history in Livin’ by Mandiri regularly. For more actual transaction information, always check the account mutation notification
- Make sure the website address you access is official to the bank or the right online shopping site to avoid theft of your debit card data.
- Tips: do a comparison with Google / Bing / Yahoo search results to further ensure the address you access is an official address.
- Before approving a transaction, make sure the transaction amount listed matches your transaction amount.
- Save the proof of transaction to match with the bill you receive in the future.
- Always keep an eye on your device. Make sure you log out of your account after completing the transaction.
Be thorough!
- Sign the back of the card you just received.
- Monitor your transaction history in Livin’ by Mandiri regularly. For more actual transaction information, always check the account mutation notification
- Make sure the website address you access is official to the bank or the right online shopping site to avoid theft of your debit card data.
- Tips: do a comparison with Google / Bing / Yahoo search results to further ensure the address you access is an official address.
- Before approving a transaction, make sure the transaction amount listed matches your transaction amount.
- Save the proof of transaction to match with the bill you receive in the future.
- Always keep an eye on your device. Make sure you log out of your account after completing the transaction.
Confirmation!
- Immediately contact the nearest branch of Bank Mandiri Dili, Timor Leste or contact WA to 74140000
- for confirmation in the event of the following:
- Your card is lost or stolen. Immediately block your credit card or debit card through Livin’ by Mandiri.
- There is an unknown transaction in your transaction history at LIvin’ by Mandiri Timor – Leste.
- There are SMS / WA notifications for transactions that you did not make.