overseas-transfer – Bank Mandiri Dili

How to Register Livin’ by Mandiri Timor-Leste

Foreign Currency Transfers to Bank Mandiri Indonesia

1. What is the Foreign Currency Transfer to Indonesia feature in Livin’ by Mandiri Timor-Leste?

The Foreign Currency Transfer to Indonesia feature allows customers to send foreign currency directly through Livin’ by Mandiri Timor-Leste. This feature makes cross-border transactions from Timor-Leste to Indonesia (outgoing) faster and available on Monday – Friday at office hours ( 09.00 – 17.30 OTL).

2. Who can use the Foreign Currency Transfer to Indonesia feature?

This feature can be used by all individual customers of Bank Mandiri Dili, Timor-Leste who have downloaded and activated the Livin’ by Mandiri Timor-Leste app and have a Mandiri Savings or Mandiri Checking account in USD.

3. Are there third-party partners involved in the foreign currency transfer process to Indonesia? Which banks can be the destination for foreign currency transfers to Indonesia?

4. What currencies can be used as the source account?

5. What destination currencies can be used for transactions with the Foreign Currency Transfer to Bank Mandiri Indonesia feature in Livin’ by Mandiri Timor-Leste?

6. What are the benefits of the foreign currency transfer feature for customers?

1)The following are the benefits that customers will receive:

2)Facilitates foreign currency transactions to Bank Mandiri Indonesia through the mobile application without having to go to a branch.

3)Offers competitive exchange rates for foreign currency transfers to Bank Mandiri Indonesia.

4)Provides a new way to conduct foreign currency transactions to Bank Mandiri Indonesia.

5)Allows for near-real-time foreign currency transfer transactions to Bank Mandiri Indonesia.

7. What are the risks of using foreign currency transfers to Bank Mandiri Indonesia?

8. What is the estimated time for the recipient to receive the transfer?

9. Is there a difference between sending foreign currency through Bank Mandiri Dili, Timor-Leste branch and using the Foreign Currency Transfer feature to Bank Mandiri Indonesia in Livin’ by Mandiri Timor-Leste?

The Foreign Currency Transfer to Bank Mandiri Indonesia via Livin’ by Mandiri Timor-Leste is fully automated in the system, unlike branch transactions which still involve manual checks. Some differences between branch transactions and the Foreign Currency Transfer feature in Livin’ by Mandiri Timor-Leste includes:

No	Difference	Branch	Livin’ by Mandiri Timor-Leste
1	Amount Received by Beneficiary	The recipient may receive either the full amount or an amount after deducting fees, based on the sender’s chosen fee scheme.	The transfer amount is guaranteed to be received in full.
2	Estimated Time of Receipt	1-3 business days.	A few hours to same-day.
3	Validity of Exchange Rate	According to the agreement with the branch.	The rate is valid for 5 minutes from when the customer inputs the transfer amount until PIN entry.
4	Transaction Time	Limited to branch operating hours.	Can be done anytime, anywhere, 24/7.
5	Transaction Fees	BEN: All fees charged to the recipient.	Transaction Fees
6	Transfers Above USD 100,000	Possible with supporting documents.	Not possible.
7	Destination Banks	Includes nearly all domestic banks in Indonesia.	Bank Mandiri Indonesia.
8	Amendment Services	Available.	Not available.

10. Are customers able to send foreign currency to Bank Mandiri or other banks in Indonesia?

11 .How can customers use the Foreign Currency Transfer feature to Bank Mandiri Indonesia in Livin’ by Mandiri Timor-Leste?

1)Select the ‘Overseas Transfer’ menu:

2) Select ‘Transfer to Mandiri Indonesia’

3) On the gather screen page, select the destination currency and enter the amount to be sent to the recipient:

4) Customers can review details including the exchange rate, conversion value, total fees, and the overall transaction amount, and choose the source account. The explanation will cover the exchange rate, conversion fee, commission fee, transaction fee, and the validity period of the conversion details. Make sure there are sufficient funds.

5) Next, enter the recipient’s details. An “i” button is available on the recipient details page, providing additional explanatory information.

6) The confirmation page to review and verify the transaction details.

7) Enter your Livin’ PIN. The transaction will be processed, and you can check its status on the Inbox page.

12. What fees are charged to customers when using the Foreign Currency Transfer feature to Indonesia?

Here are the fees that customers will incur, including the transaction fee and fixed charges applied to each transaction as follows:

*Same Currency* Transfer (USD to USD)
Amount Received	Transfer Fees
USD 1 – 999,99	USD 5
USD 1.000 – 3.000	USD 10
*Different Currency* Transfer (USD to IDR)
All amount	USD 1

13. Are there transaction limit restrictions for the Foreign Currency Transfer feature abroad?

14. What information is needed to perform a foreign currency transfer to Bank Mandiri Indonesia?

Customers need to prepare the following details for a foreign currency transfer to Bank Mandiri Indonesia:

1)Destination Account Number: The account number at Bank Mandiri Indonesia. Ensure that the account number corresponds with the currency attached to it.

2)Type of Destination Account.

3)Full Name of the Recipient.

4)Recipient’s Email Address.

5)Recipient’s Complete Address.

15. Why does the source account not appear??

If customers encounter issues with the source account not appearing, they should first check:

1)Ensure the source account is active or was newly created today.

2)If the account is not active or was not created today, it cannot be used for foreign currency transactions. The account will not appear as an option for the source account in foreign currency transfers.

16. Why does the ‘Save to List’ button not appear after a transaction?

If customers encounter issues with the ‘Save to List’ button not appearing, it may be due to the following reasons:

1)Recipient details will be automatically saved to the ‘Saved List’ once the foreign currency transfer to Bank Mandiri Indonesia is successfully completed.

2)Details entered by the customer will be stored and will auto-fill the fields if the customer makes another transaction by selecting from the ‘Saved List.’

3)If a foreign currency transfer is made to the same recipient name but with a different account, the ‘Saved List’ will show multiple accounts under the same name.

17. Is it possible to complete transactions if the PIN is blocked?

18. Is it possible to monitor the status of a foreign currency transfer to Bank Mandiri Indonesia?

19. Why are there statuses like ‘Transfer Not Successful’ alongside ‘Transfer Request Sent’ and ‘Transfer Successfully Processed’?

The status ‘Transfer Request Sent’ appears when Bank Mandiri Dili, Timor-Leste successfully forwards the transfer instruction to Bank Mandiri Indonesia. The status ‘Transfer Successfully Processed’ is shown when Bank Mandiri Indonesia successfully completes the transfer to the recipient’s account. The status ‘Transfer Not Successful’ occurs if there are discrepancies in the recipient’s details or if the recipient’s account is inactive. To reduce the likelihood of ‘Transfer Not Successful,’ customers should verify that the recipient’s information is accurate and that the recipient’s account is active.

20.What should be done if a customer cannot find the status of a Foreign Currency Transfer to Bank Mandiri Indonesia?